Refund policy

Refund Policy
Published Date: [2023/01/01]

Thank you for purchasing our products/services! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with the product/service you purchased, we have the following refund policy:

Refund Request Conditions

• Refund requests must be made within [number of days] days of purchase.
• The product must be unused and in its original packaging with all tags intact.
• Service refund requests must be made within [number of days] days before the service is provided.

Refund Process

1. Submit a Request: Please contact us via email at [email] or customer service phone number [phone number] with your order number and the reason for the refund request.
2. Review: We will review and respond to your request within [processing time] business days after receiving your request.
3. Return the Product: If the refund request is approved, you will need to return the product to the address we specify.
4. Refund Processing: Once we verify the returned product is in satisfactory condition, we will process the refund to your payment account within [refund processing time] business days.

Refund Methods
Refunds will be processed through the payment method you initially used, such as credit card, PayPal, etc. Please note that refunds processed through the bank may take longer.

Cases Where Refunds Are Not Available
The following cases will not be covered under our refund policy:

• Products that have been used or damaged.
• Refund requests made after the specified time frame.
• Custom-made products.
• Electronics that have been activated.