Faq
What is Pop Mart?
Pop Mart is a company focused on designing and selling blind box toys and themed toys. We offer a variety of product sets, including designer toys, figures, and other artistic items, with the goal of providing fun and surprise to consumers.
How can I purchase Pop Mart products?
You can purchase our products through our official website, mobile app, or physical stores nationwide. We also offer online shopping and delivery services.
What is a blind box?
A blind box is an opaque package where consumers cannot know in advance what item is inside. It adds fun to the unboxing experience. Each blind box typically contains different characters or designs.
How can I know what characters are in a blind box?
Each set of blind boxes will have a list displaying all possible characters and their rarity. You can find this information on our official website or the product packaging.
What should I do if the product I received is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product and provide your order number along with relevant photos. We will offer a return or exchange service depending on the situation.
Does Pop Mart offer international shipping?
Yes, Pop Mart offers international shipping. You can check the details of available countries and shipping fees during the checkout process.
How can I participate in Pop Mart events or product launches?
You can follow our official website, social media platforms, or subscribe to our email newsletter to receive the latest updates about events and product launches.
What age group is Pop Mart’s products suitable for?
Our products are suitable for consumers of all ages, especially those who enjoy youth culture and various themes. Some products may contain small parts, so we recommend that children under 6 years old use them under adult supervision.
How can I request a refund?
If you wish to request a refund, please contact our customer service team within 7 days of receiving the product and provide your order details. Refunds will be processed according to our refund policy.
Can I physically examine products at Pop Mart stores?
Yes, Pop Mart's physical stores typically display some of our products. Customers can touch and purchase items in-store.
What is Pop Mart?
Pop Mart is a company focused on designing and selling blind box toys and themed toys. We offer a variety of product sets, including designer toys, figures, and other artistic items, with the goal of providing fun and surprise to consumers.
How can I purchase Pop Mart products?
You can purchase our products through our official website, mobile app, or physical stores nationwide. We also offer online shopping and delivery services.
What is a blind box?
A blind box is an opaque package where consumers cannot know in advance what item is inside. It adds fun to the unboxing experience. Each blind box typically contains different characters or designs.
How can I know what characters are in a blind box?
Each set of blind boxes will have a list displaying all possible characters and their rarity. You can find this information on our official website or the product packaging.
What should I do if the product I received is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product and provide your order number along with relevant photos. We will offer a return or exchange service depending on the situation.
Does Pop Mart offer international shipping?
Yes, Pop Mart offers international shipping. You can check the details of available countries and shipping fees during the checkout process.
How can I participate in Pop Mart events or product launches?
You can follow our official website, social media platforms, or subscribe to our email newsletter to receive the latest updates about events and product launches.
What age group is Pop Mart’s products suitable for?
Our products are suitable for consumers of all ages, especially those who enjoy youth culture and various themes. Some products may contain small parts, so we recommend that children under 6 years old use them under adult supervision.
How can I request a refund?
If you wish to request a refund, please contact our customer service team within 7 days of receiving the product and provide your order details. Refunds will be processed according to our refund policy.
Can I physically examine products at Pop Mart stores?
Yes, Pop Mart's physical stores typically display some of our products. Customers can touch and purchase items in-store.